The quality of care for all my pets has always been the best. I am so pleased with all the staff who are helpful, caring and understanding, especially during crisis and/or acute situation. The professional staff are top notch and hold themselves to the highest standard of care for all pets. This group is a jewel of the North Shore.
I recently began bringing my labradoodle here and I couldn't be happier with the care she's received. Dr. Crowley is professional, knowledgeable and engaging. The staff is equally a pleasure to deal with.
Constant Miscommunication. I have been taking my pets here for almost five years. One positive is that they are open to alternative treatments, and don't just try to medicate everything, which I appreciate. However, I often feel the two vets miscommunicate with me and eachother. They have "Call in time" which is about 20 minutes a day, only giving them enough time to talk to a couple patients, and are therefor rushed on the phone and come across as insensitive. One vet, in particular, constantly seems like she just can't be bothered, although is better via email. On multiple occasions I have paid for a visit where I was rushed through and left still not understanding what was going on with my pet nor how to fix the problem. It seems they are charging me for almost nothing. One vet will tell me one thing, another vet will tell me another. If there is any discrepency, they claim they "Have it in their notes" as if their notes are right, I am wrong, end of story. It is so frustrating and I just want to shout, "Take better notes! Communicate better with each other and with your patience!" I only have my few pets, I am not dealing with hundreds of pets, therefor, it is much easier for me to remember specifics of one conversation about animals. They don't take this into consideration and are instead argumentative and demeaning. The only reason I continue going to them is out of geographical proximity making them the most convenient but I often go to another vet for any bigger issues with my pets, other than a checkup. I have many friends in the area who have tried this place and have had the same experience. In fact, many have expressed they feel this vet's main priority is money, rather than helping people and animals. I would hate to think this true, but, they should really make some improvements so people don't feel this way.
The doctors and staff at Beverly Animal Natural Health are amazing. Knowledgeable, helpful and always friendly and caring. They know our pets and have been with us in good times and bad. I highly recommend the BANHC.
I really can't say enough about the staff except that they are amazing and go out of there way for you.
Beverly Animal Natural Health is a US Veterinary Care based in Beverly, Massachusetts. Beverly Animal Natural Health is located at 950 Cummings Center Suite 99X, Beverly, MA 01915, USA.
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